OUR SOLUTIONS

Building your connected world

There are a number of ways we can help your business succeed in the connected world. We will work with you to understand your business, your strategy, your markets and your priorities and then help you deliver the right solution for your customers.

We will work with your business leads to identify the appropriate connected technology solution. Our solutions go beyond this, as we build and train your internal teams to generate the most value for your business. We’ll create a solution to give you what you need, enhancing your customer’s experience and improving loyalty.

 

We build
world class solutions
for the connected world

Connected retail consultancy
Connected retail stores
Multi-channel execution
Product sourcing and fulfilment
MVNO management
Customer device insurance
Trade-in and repair services
Expert technology support
honeyBee omni-channel platform

BT RetailWeek Tech awards 2014ORACLE RetailWeek AWARDS 2014Comms National AwardsThe best mobile

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Connected retail consultancy

Every market is different, and we know that each client will have individual business objectives. At Connected World Services we ensure we understand the requirements of your business by taking into account the relevant market dynamics and support you when designing your ideal connected retail solution.

The experience we've gained as a retailer and technology provider means we're perfectly positioned to help you build strategic relationships with networks in order to give you the best start to your projects and design solutions tailored to meet your needs.

As your business partner, we will work side-by-side with your teams to build your connected retailing business strategy and support you in taking your plan to market. We can cover all aspects of the business process, including:

We have built market-leading experience, having worked with hundreds of mobile network carriers across 10 different countries. Our track record with previous clients demonstrates our ability to support successful connected retailing.

"Before Best Buy Mobile arrived I'd rather have gone to the dentist to have my teeth pulled than buy a cellphone" Best Buy Mobile Customer, 2006

Our connected retail consultancy will allow your business to:

Your customers will benefit from:

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Connected retail stores

Over the years we have learned that it’s the little things that greatly improve a retailer’s operations.

We will work with your teams on everything from your staffing model to your service and insurance propositions. Our team will complete an end-to-end review of operations, including all sales processes, staff training, space management, and customer relationship management, to help you develop a more effective connected retail store.

Store formats

Leveraging our innovative retail experience, we will work with you to develop the right store format for your business. With our track record of opening successful stores around the globe, we will help identify successful high-traffic locations for your connected store.

Our understanding of store format, layout and merchandising will ensure space is optimised for your sales teams. Your business will be able to provide great connections and increase the value of your customer's baskets, right from the start.

Staff engagement

As mobile phone ownership has grown, a clear need for better service, impartial advice and support for consumers has developed.

Our insight in the connected industry has taught us that there is a need for an enhanced store experience for colleagues too. Specifically trained retail staff must have the knowledge and expertise to guide your customers to the best choice for their needs. This is a key driver for sales conversion and customer satisfaction.

By choosing us as a business partner you can benefit from our high-quality staff training and our experience in optimising remuneration and HR policies to enhance the employee experience.

Seamless sales tools

We work with you to establish the tools you need to measure, achieve and exceed your sales targets. Our technology enables your in store colleagues to quickly check eligibility and present mobile plan options to your customers. These tools can be integrated with all the various carriers - online and direct, as well as in-store.

Your customers will get an independent overview of devices and connectivity options, allowing them to make an informed choice while delivering fantastic customer satisfaction results.

We will help you to improve the in-store customer experience, and develop and implement a customer retention strategy.

You will also benefit from our relationships with handset and tablet suppliers to help you to improve sourcing your product range.

We've been very successful at building a profitable, independent smartphone retail business. We want to help other businesses achieve similar results for their industry sector and markets.

Our connected retail stores solution will allow your business to:

Your customers will benefit from:

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Multi-channel retail execution

By combining our consultancy service with our infrastructure and people, we can provide a complete managed solution for your brand. Covering every step, a multi-channel approach can be implemented which includes all aspects of your business.

As part of your connected offering, we can build a transactional based web solution with activations integrated into your existing sites which seamlessly blend with your brand and other retail channels.

Connected World Services can manage all your back-office functions in addition to providing support and training for your customer facing staff.

We can develop propositions and create marketing strategies based around your customer insight and what your market demands require.

We will also engage in negotiations with key partners to ensure the right relationships are in place and are structured to suit your business needs.

Our solutions are flexible, and your business objectives will be at the heart of any proposition we develop.

‘We helped Best Buy Mobile grow market share from under 1% to nearly 10% in under 5 years, building best-in-class NPS at the same time’

Our multi-channel retail solution will allow your business to:

Your customers will benefit from:

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Product sourcing and fulfilment

Using our scale and global relationships we offer product sourcing and vendor management to gain a competitive advantage for your business.

Over our years of trading we have built strong procurement and logistics capabilities with the largest global device manufacturers.  This extensive buying power allows us to source more affordable stock, giving you access to competitive pricing and exclusive products.

Our strong sourcing functions enable you to fulfil demand for connected devices. We provide options for both new and refurbished devices. Through using our supply chain your business can access a wide range of products for you to create a compelling selection of devices and customised accessories.

Our device sourcing and fulfilment will allow your business to:

Your customers will benefit from:

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MVNO management

Our direct relationships with manufacturers and over 100 network carriers worldwide enables us to share the benefits of these partnerships with you. We can help you with proposition design, billing application, implementation and management so your customers can stay connected and enjoy the connectivity they need.

We are experienced in working with network carriers to develop compelling propositions that help conversion. Using our HACCS approach (Hardware, Accessories, Connection, Content, Service) we are able to drive impressive growth in margins.

Our relationships with network carriers helps your business to improve sales and increase margins. Our long-standing relationships with key suppliers can help unlock issues for your retail business and local territories. We can help establish new business partnerships as required, growing market share and significantly increasing your connections. We can also help you by supporting your existing propositions from supply chain to added value service such as insurance and tech support.

Our MVNO solutions will allow your business to:

Your customers will benefit from:

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Customer device insurance

We draw on our extensive industry experience, managing over four million policies across seven markets, to deliver a comprehensive mobile insurance solution specific to each client’s needs.

Our insurance products provide complete cover for theft, loss or damage of mobile devices – offering valuable support in the times when it is really needed.

Our solutions have proven successful in delivering world class customer satisfaction. We have helped leading retailers and technology service providers to grow their business across a variety of channels.

We can help you grow your revenue streams and profit margins with a value-for-money product designed to meet your customers’ needs and deliver simple yet comprehensive cover.

By choosing our mobile insurance solution you can offer key services to your customers such as door-to-door device swap outs, 24/7 technology support and over-the-phone and online claims handling.

We ensure your service succeeds by defining the right mobile insurance model for you, from proposition design through to underwriting solutions. This means your customers and business get the best service and value on the market today.

With value for money and choice at the core of our insurance business, we're confident that we can provide your operations with the most suitable insurance plans on the market today.

Our mobile insurance solution allows your business to:

Your customers will benefit from:

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Trade-in and repair services

We offer an unrivalled trade-in and repairs service direct from our in-house repair centres. Processing more than one million units per year, we employ over 400 highly-qualified engineers to carry out a wide range of professional mobile device services and repairs.

Our processes are designed to meet manufacturer-accredited repairs standards - ensuring that devices remain under warranty. We have one of the largest repair operations in the UK market and operate Express Phone Repair Centres to cater for urgent repair needs.

Our trade-in capabilities ensure that mobile phones can be traded-in regardless of the condition. This enables you to provide a full service range and have an effective promotional tool for your core business.

Our repairs and trade-in solution will allow your business to:

Your customers benefit from:

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Expert technology support

Connected World Services has a comprehensive and award-winning expert technical support service that is available to your customers 24 hours a day, every day. Designed with full technical support capabilities, our outstanding knowledge base allows us to address your needs and concerns across all connected devices - from computers and mobiles through to Smart TVs and everything in between.

To keep your customers informed, we create up-to-date online content with all the latest news, reviews and helpful technical tips. This ensures a truly multi-channel experience and creates value throughout the customer life-cycle, not just when things go wrong.

Technical support adds value to your insurance products by providing support services to customers in an ever growing complex connected world.

Our tech support solution will allow your business to:

Your customers will benefit from:

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honeyBee omni-channel platform

Retailing across different channels is at the heart of Connected World Services and our technology offering. To do this we have created our range of honeyBee products, which allow your business to sell mobile connectivity across all channels. Our solution offers a multitude of opportunities for engagement that are accessible from anywhere your customer chooses. Our honeyBee product suite has a range of modules that will allow you to realise the potential of your business. Availability varies by market.

To realise the potential for your business, you can use:

honeyBee Activate to drive activation across all channels utilising various platforms, from tablets and smartphones to traditional desktop and POS-style retailing tools. Read more

Omni-channel activation platform
honeyBee Activate is an activation platform, designed to deliver end-to-end connected sales journeys across all carriers in your market. It allows your in-store sales team to work collaboratively with the customer to explore their requirements, search and match the best deals quickly and simply, and efficiently process the activation with mobile network carriers.

Our simple and easy-to-use application allows your teams to navigate a breadth of complicated choices and identify the best deal for the customer quickly.

Being online it is designed to allow your business to slot connected sales into your existing range and check purchasing eligibility through real-time online credit checks and upgrade checks. Your business can configure and style our solutions to work within your brand.

It enables the sales of Pay Monthly, Pay as you Go, Bring your own Device accessories and added-value services as well as returns, exchanges and trade-ins. Importantly, a Pause and Resume capability is built in, which allows customers more flexibility to make decisions, and start and transact in channels that suit them.

honeyBee Activate centralises proposition and content management so that you don’t need to manage data in different places, while also allowing you to enrich information to make it relevant for each channel.

Our honeyBee solution will allow your business to:

Your customers will benefit from:

honeyBee Recommend to ensure your customers get the right deal for them. By using the ‘recommend’ logic you can build rules to suit your business and your customer’s needs. Read more

Assisted sales tool
honeyBee Recommend offers a thorough exploration of a customer’s needs and requirements, based on their current usage. It is ideal for future proofing, as this becomes especially relevant with most connected contracts lasting on average 24 months.

Using honeyBee Recommend the customer is able to express and detail their needs, making it easier to find the best deal for their requirements. The Recommend module narrows down the best-match deal for the customer, while also offering alternative choices e.g. different devices, another monthly pay plan.

You can choose between a fully guided sales journey, a quick proposition finder, or use both. honeyBee Recommend also helps you decide what’s important to your business by making recommendations that are good for the customer and good for you.

In a market where the sheer range of choices available can be confusing to customers, it can be hard to find which deals best meet the customer’s needs and returns the best value for your business. honeyBee Recommend applies rules and logic to enable a full analysis of the market and provide simple recommendations to the customer.

Our honeyBee solution will allow your business to:

Your customers will benefit from:

honeyBee Analyse will allow you to understand your customer's research and purchasing behaviour and analyse this insight to produce ever more focussed purchasing streams and options, whilst also optimising the most commonly used channel. Our data and analytics tool will offer you live information that can help you personalise and evolve the in-store colleague and customer experience. Read more

Information at your fingertips 
With honeyBee Analyse you have the information you need at your fingertips to make the right decisions for your connected business.

Big-data principles and rich analytics are able to capture, store and present information in useful and creative ways. We'll create customised real-time dashboards, flexible analytics and A/B testing methods to ensure you make the correct decisions and react in a way that offers the best results.

This module also helps put information in the hands of your colleagues and creates opportunities for gamification and colleague incentives to drive engagement, conversion and profitability.

Whether you are new to connected retailing or have experience in the market, it’s always difficult to keep on top of your data requirements. honeyBee Analyse will ensure that your business intelligence and analytics capabilities stay current as your activation or sales capabilities develop.

Our honeyBee solution will allow your business to:

Your customers will benefit from:

honeyBee Retain will allow you to drive more customer loyalty through the use of analytics and customer account capability. This product is intended to work hand-in-hand with your existing loyalty tools and will be able to help you personalise offers and campaigns for connected retailing. Read more

Customer retention solution 
honeyBee Retain will support an on-going relationship between you and your customers by allowing you to capture, store and understand information about your customers for personalised recommendations, campaigns and customer communications.

Using this module you'll also be able to integrate your loyalty and campaign tools, and draw on our expertise to retain and upgrade customers.

Our honeyBee solution will allow your business to:

Your customers will benefit from:

honeyBee will provide you with what you need to unlock connected sales in all of your channels, and all this is supported with our leading-edge information architecture and business services to help you optimise your connected sales capability. For more information about honeyBee and how it can work for your business, please get in touch with us to talk about your specific requirements.