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ABOUT US

Smartphones and devices have become an important part of everyday lives. Adoption rates of these connected devices have accelerated across all ages and key markets, and this is set to continue.

Connectivity is a complex and specialist area. Over the past 25 years our group has built one of the world’s most successful connected mobile retail operations and that’s given us the knowledge and expertise to help your business grow in the connected world.

We leverage these capabilities to offer a range of specialist skills to businesses who want to develop their products and services within the connected market. We have built our expertise and created valuable infrastructure in order to maximise commercial performance while delivering exceptional customer service. Our relationships open doors for companies across numerous markets globally. We have a strong track record of partnering with other businesses to provide services and technological solutions.

Our connection with Carphone Warehouse

Carphone Warehouse founded by Charles Dunstone

1989

The first stores open
in Western Europe

1996

Carphone Warehouse PLC is listed on the London Stock Exchange

2000

Move into residential telephony with acquisition
of Opal Telecom PLC

2002

Virgin Mobile joint venture launched as the major alternative brand in France

2006

Partnerships with Best Buy
to create BB Mobile and
bring Geek squad to UK

2007

Best Buy Europe formed
after merger with Best Buy

2008

Best Buy Europe launch its ‘big box’ stores and website
in the UK

2010

BBE agrees to sell its interest in Best Buy Mobile to Best Buy

2011

Global Connect launched, with first stores opening in China

2011

Best Buy Europe closes 'big box' stores amid a difficult trading environment

2012

CPW Group creates Connected World Services

2013

 

Who we are

Connected World Services is part of Dixons Carphone plc. We have four areas of expertise within our business, covering a wide range of services aimed at helping you create customised solutions for your connected world.

CONNECTED RETAILING

We can help your business create a complete solution for retailing connected devices, ranging from specific managed services through to providing comprehensive partnerships with the major industry stakeholders and access to key infrastructure capabilities.

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SERVICE & SUPPORT

Our service and support expertise provides a range of solutions for your customers in the connected world. These include insurance services, claims administration and fulfilment , technology and repairs.

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OMNI-CHANNEL PLATFORM

Our omni-channel platform offers an end-to-end technology solution designed to support the complex customer journeys associated with connected retailing. We can enable connections to service providers and provide optimised sales journeys.

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GLOBAL PARTNERSHIPS

Our global scale and deep commercial relationships with manufacturers and network operators enable the transformation of partner retailers’ hardware and network propositions. In addition to this we deliver real value to the manufacturers and network operators through market growth.

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Meet the Execs

Our team of executives is dedicated to helping make your connected world more accessible. For businesses – large and small – our Execs have shaped the direction of connected retailing and can help you make connections with your customers through smart devices – quickly, easily and successfully.

ANDREW HARRISON – CEO, CWS; Deputy Group CEO

“IT’S ALL ABOUT POSITIONING OUR BUSINESS IN THIS CHANGING WORLD AND ENSURING WHAT WE DO IS RELEVANT FOR OUR CUSTOMERS”

Andrew joined the business in 1995 when the company had just 27 stores. Harrison was appointed Chief Executive Officer of Carphone Warehouse Ltd in July 2001 with overall responsibility for all UK operations and took a lead role in expansion into the USA. In 2010, Harrison was appointed Chief Executive Officer for Best Buy Europe, with overall responsibility for driving Best Buy Europe’s Connected World strategy across all Best Buy Europe brands. Earlier roles include UK Chief Executive Officer, Strategy Manager and UK Commercial Director. In July 2013, Andrew was appointed as Group Chief Executive Officer of the business and became Deputy Group CEO in 2014.

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SIMON POST – Chief Operating Officer & Group CTO

“USING OUR IP AND KNOWLEDGE TO HELP OTHER BUSINESSES SUCCEED SELLING CONNECTED DEVICES”

Simon joined the business as Chief Technology Officer in 2005, having previously worked at BSkyB as Group IT and Strategy Director. Prior to that, he was a partner at Arthur Andersen, with responsibilities for e-business and advanced technology teams. He became Group Operations Director at CPW in 2009. He is responsible for developing our CWS opportunities to leverage our specialist IT systems, operating processes and customer relationship management tools, with our partners and clients.

MARCUS ROY – Connected World Services Chief Financial Officer

“THE PACE OF CHANGE IN THE BUSINESS CREATES A WEALTH OF OPPORTUNITIES”

Marcus joined the business in 2003 and is responsible for finance and strategy for Connected World Services. He has previously held a number of senior finance roles across the business, including Finance Director of Group Operations and Finance Director of Best Buy Mobile in the US. Prior to joining Carphone Warehouse, Marcus trained as a chartered accountant at Deloitte.

ROB BACON – International Chief Operating Officer

“IT’S MASSIVELY CHALLENGING AND HUGE FUN”

Rob joined the business in 2003 as the UK Human Resources Director. In 2006 he moved to the US to lead the set-up and structuring of human resources for Best Buy Mobile. Returning to the UK in 2008, his focus has been on managing partnership relationships and developing growth opportunities outside of current CPW Europe markets.

JOHN HUNTER – Group Services Director

“WE OPERATE IN THE MIDDLE OF THE MOST EXCITING PRODUCT SECTOR AND THAT BRINGS WITH IT NEW CHALLENGES AND OPPORTUNITIES EVERYDAY”

John joined the business in 2002 and has been Group Services Director since 2012. He is responsible for the Group’s insurance, repairs and technology support businesses, many of which operate under the Geek Squad brand. He is also responsible for developing new business relationships with partners looking to leverage CPW Europe’s services expertise. Prior to this, John held various roles including UK Financial Controller and UK Services Director.

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